...TROUBLESHOOTING...

I can't get any of the Plots to update, even if I click on the Refresh or Refresh All buttons.

Turn off SWIM. Then RIGHT-CLICK on THIS FILE LINK and "Save Link As..." into the folder where you have installed SWIM (probably C:\Program Files\SWIM). The name of the file saved should be "icsbcb50.bpl". Restart SWIM. Then navigate to the Plots and click on the Refresh or Refresh All buttons.

I can't close the software (or it generates an error) if I try to shut down SWIM when an animation / movie is paused.

(04 June 2002) - The error produced in SWIM if you try to close the software while a movie is paused is a bug (the only one re

I can't close the software (or it generates an error) if I try to shut down SWIM when an animation / movie is paused.

(04 June 2002) - The error produced in SWIM if you try to close the software while a movie is paused is a bug (the only one reported thus far) and will be fixed in the next revision of the software. To avoid this problem, click on the Stop animation button before you try to close down SWIM.


Windows 95, 98 and Me incompatability problem - My computer reports that its resources are running low, or my computer begins running very slowly while operating SWIM. What's wrong and can it be fixed?

Get a new computer running either Windows XP or Windows 7. There is no support for Windows 95, 98 or Me.


SWIM won't install. I get errors during the installation.

Download the SWIM software from the Internet site again. This should never happen if the file is downloaded without errors. If, after repeated downloads, this problem persists, contact STD@Solar.Spacew.Com for help.


I can't get SWIM to fetch anything from the Internet. What's wrong?

You MUST make certain the material in the Options section is set up correctly. Click on the Options tab, followed by the Main Options tab.

If you fail to enter your name and e-mail address in the top edit boxes, SWIM will definitely not operate correctly.

If you aren't certain if you communicate through a firewall or a proxy server at your Internet Service Provider (ISP), contact your ISP and ask them. They should be able to tell you how to set up SWIM to work through their systems.

If you know you are not behind a firewall or a proxy and you have entered in your name and e-mail address, make sure the HTTP Port number is set to 80 and your HTTP Timeout parameter is set to something reasonable, like 120 seconds. Also make certain the FTP Port value is set to 21 and the FTP Timeout value is also set to something reasonable, like 120 seconds.

Also make certain that your resources are enabled. Click on the Options tab followed by the Resource Configuration tab. If all of the image resources in the large window are not checked (that is, if a check mark does not appear beside each entry), then your resources are all disabled and you will need to re-enable them by either clicking on the box (to place a checkmark therein) or by clicking on the Enable All Resources button. If resources aren't checked, they won't get fetched from the Internet even if you click on the Refresh All button.

If you are not getting plots to show up in the Plots tab, make certain you have enabled the plots of interest by clicking on the Plots tab followed by the Options tab that appears at the bottom of the SWIM window. Place a check mark beside each item you want to receive and plot data for.

If you have done all of this and still cannot get SWIM to fetch data or imagery from the internet, contact us at: STD@Solar.Spacew.Com for further assistance.


No data is being plotted. What's up?

If you are not getting plots to show up in the Plots tab, make certain you have enabled the plots of interest by clicking on the Plots tab followed by the Options tab that appears at the bottom of the SWIM window. Place a check mark beside each item you want to receive and plot data for.

If you have done all of this and have read the item concerning the file "icsbcb50.bpl" (above) and still cannot get SWIM to fetch data or imagery from the internet, contact us at: admin at spacew dot com for further assistance.


I can't submit material to the Discussion Forum? My submissions don't ever show up.

The Discussion Form accessible from SWIM was discontinued several years ago due to spam issues. Access our on-line discussion forum instead.


How can I delete all of the images that are stored in the STD SWIM folder?

There is a nice little utility included with SWIM called the "Image Cleanup Utility." Click on Start, Programs, SWIM and then select the "Image Cleanup Utility". It will ask you to confirm whether you want to clean up the imagery. If you click on the YES button, all images managed and/or maintained by SWIM will be deleted - freeing up potentially large amounts of hard-disk space, but causing SWIM's Images tab to display an "Image Not Available" notice when you try to view imagery. If you do this, you may need to click on the Refresh All button to reload a full slate of image resources from the Internet.


I can't get SWIM to stay on my second monitor. Is there a way to do this?

Not at the present time. SWIM will always load on the primary (first) monitor. It will also always minimize to the corners of the first monitor. If an image is too large to display on the first monitor, it will spill over onto the second monitor. But it might not stay located on the second monitor if moved there.


While doing a refresh, the images in SWIM flash by too quickly. How can I stop the images from flashing by?

This may be a common observation for people using high-speed cable or DSL internet connections. The cure to this problem is to simply click on the Options tab, followed by the Main Options tab. Then uncheck the box labelled, "Automatically display all NEW images fetched." If this box is not checked, SWIM will not switch tabs and display each new image as it loads. It will instead stay fixed on the current tab. To display the new images that have loaded, simply navigate to their associated tabs.


How can I stop the yellow hint boxes from appearing?

Click on the Options tab, then the Main Options tab. In the edit box labelled "Display Delay for Hints (0 deactivates)", type 0 (zero). This won't entirely stop the hints from appearing, but will display them so briefly that for all intents and purposes they may be considered disabled.


I can't get the SMS subscriptions to work.

Did you read the manual? If not, read it first. Then come back here.

Did you request (and receive) an STD Approved Access Code? And did you type that code accurately in the box provided in the SMS Subscription tab? Did you specify the e-mail address in the appropriate box in the SMS Subscription tab that the SMS server will be using to send you material?

If you haven't done some of the above yet, do so now.

Sometimes, uninstalling and re-installing SWIM will cause the SMS subscriptions to stop working. This is because a new software serial ID is assigned each time you re-install SWIM. If the SMS server is expecting the serial number associated with your old installation, it might refuse to acknowledge your new installation. Contact STD at: STD@Solar.Spacew.Com and inform them of this situation, if it occurs.


My SMS subscription works, but I'm getting duplicate SMS messages. Why?

This might happen if you uninstall SWIM and then re-install it, even if you think you have set things up correctly. Contact STD at: STD@Solar.Spacew.Com and inform them of this situation. They will then check their server to see if a duplicate entry exists on the server, and remove the duplicate if necessary.


For some reason, SWIM started displaying images with a big gap at the top or the bottom. This only appears to affect the larger images associated with scroll bars. What's up?

This is a known issue with SWIM, but is an elusive one to fix. The conditions that have produced this problem have not yet been discovered well enough to fix the problem. As soon as the problem is found, a patch will be made available. However, until then, the best way to fix the problem is to simply terminate SWIM and then rerun it. It should not occur frequently. If it does, please contact STD@Solar.Spacew.Com so we can discuss with you the conditions that are allowing you to spot the problem more frequently.


End of troubleshooting help.